Refund & Cancellation Policy
At Probey Services Private Limited, we are committed to delivering high-quality digital solutions and services. This Refund & Cancellation Policy outlines the conditions under which you may seek cancellations or refunds. By engaging with our services, you agree to these terms.
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1. Cancellation Policy
- Cancellations will only be considered if the request is made within 24 hours of placing the order and before the project/service work has commenced.
- Cancellation requests may not be entertained if the service has already started, custom work has been initiated, or milestones have been delivered.
- In cases where third-party services (such as domain registration, hosting, or software subscriptions) have been purchased, cancellations will be subject to the respective service provider’s policies.
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2. Refund Policy
2.1 General Refund Terms
Refunds are applicable only under the following conditions:
- If we are unable to initiate or deliver the service due to internal limitations.
- If a duplicate payment is made due to a technical error, the extra amount will be refunded upon verification.
- If the service has not been initiated within the agreed timeframe due to delays on our end, and no alternative solution has been provided.
2.2 Non-Refundable Services
Refunds will not be provided in the following cases:
- Digital Marketing & SEO Services: Due to the nature of these services and their dependency on external factors, no refunds will be processed once the campaign is live.
- Website Development, Software Development & IT Services: Once the project has commenced, a refund will not be applicable, as significant time and resources are allocated to custom development.
- Graphic Design & Branding Services: No refunds will be entertained once the initial design concepts are shared.
- Consultation & Strategy Services: Fees for consultation and strategic planning are non-refundable.
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3. Reporting Issues & Refund Requests
- If you receive a defective or unsatisfactory service, please report it to our customer service team within 3 days of delivery for review.
- In case of unsatisfactory digital services, our team will assess the issue and may offer a revision or alternative resolution instead of a refund.
- If you believe the service delivered does not match the agreed scope, please contact us within 3 days of project completion. Our team will review and take the necessary action.
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4. Refund Processing
- If a refund request is approved, it will be processed within 10 business days through the original payment method.
- Probey Services Private Limited is not responsible for transaction delays caused by banks, payment gateways, or financial institutions.
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5. Manufacturer & Third-Party Warranty Services
- If the service includes third-party software, hosting, or tools, warranty or issue resolution must be sought directly from the respective service provider.
- Any products/services with manufacturer warranties must be addressed with the manufacturer.
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6. Changes to the Refund & Cancellation Policy
Probey Services Private Limited reserves the right to modify this policy at any time. Any changes will be updated on our website.
For queries regarding our Refund & Cancellation Policy, please contact us at support@probeyservices.com
Approved refund will be credited to the original payment Method within 7-14 Business days.Refund & Cancellation Policy
Refund Policy – Probey Services
At Probey Services, we strive to deliver exceptional quality across all our services including digital marketing, website development, design, and consultancy. Our refund policy is structured to ensure clarity, fairness, and transparency for both parties involved.
1. General Policy
Due to the nature of digital services, all payments made to Probey Services are considered final and non-refundable once the work has commenced. However, we understand certain situations may warrant a review.
2. Eligibility for Refund
Refunds may be considered under the following conditions:
- Duplicate Payment: If a client is charged more than once for the same service.
- Non-Initiation of Work: If the client cancels the project before any work has begun.
- Service Not Delivered: If no part of the service has been delivered within the agreed-upon timelines and no valid explanation or update is provided.
3. Non-Refundable Circumstances
No refunds will be issued in the following cases:
- Change of mind after the project has started.
- Delays caused due to lack of communication or delayed feedback from the client’s side.
- Partial service delivery or work-in-progress stages.
- Cancellation of long-term contracts or retainer agreements mid-cycle without prior notice.
4. Refund Request Procedure
To request a refund, clients must email accounts@probeyservices.com within 7 days of the payment date, clearly stating the reason for the refund request along with supporting documentation (invoice, proof of duplicate payment, etc.).
5. Refund Processing Time
Approved refund will be credited to the original payment Method within 7-14 Business days.
6. Dispute Resolution
In case of any disagreement regarding refund decisions, clients are encouraged to first contact our support team. We aim to resolve disputes amicably. Legal recourse will only be considered after all internal escalation processes have been exhausted.
7. Modifications
Probey Services reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting on our official website.
