Refund & Cancellation Policy

At Probey Services Private Limited, we are committed to delivering high-quality digital solutions and services. This Refund & Cancellation Policy outlines the conditions under which you may seek cancellations or refunds. By engaging with our services, you agree to these terms.

 

1. Cancellation Policy

• Cancellations will only be considered if the request is made within 24 hours of placing the order and before the project/service work has commenced.
• Cancellation requests may not be entertained if the service has already started, custom work has been initiated, or milestones have been delivered.
• In cases where third-party services (such as domain registration, hosting, or software subscriptions) have been purchased, cancellations will be subject to the respective service provider’s policies.

 

2. Refund Policy

2.1 General Refund Terms

Refunds are applicable only under the following conditions:

• If we are unable to initiate or deliver the service due to internal limitations.
• If a duplicate payment is made due to a technical error, the extra amount will be refunded upon verification.
• If the service has not been initiated within the agreed timeframe due to delays on our end, and no alternative solution has been provided.

2.2 Non-Refundable Services

Refunds will not be provided in the following cases:

• Digital Marketing & SEO Services: Due to the nature of these services and their dependency on external factors, no refunds will be processed once the campaign is live.
• Website Development, Software Development & IT Services: Once the project has commenced, a refund will not be applicable, as significant time and resources are allocated to custom development.
• Graphic Design & Branding Services: No refunds will be entertained once the initial design concepts are shared.
• Consultation & Strategy Services: Fees for consultation and strategic planning are non-refundable.

 

3. Reporting Issues & Refund Requests

• If you receive a defective or unsatisfactory service, please report it to our customer service team within 3 days of delivery for review.
• In case of unsatisfactory digital services, our team will assess the issue and may offer a revision or alternative resolution instead of a refund.
• If you believe the service delivered does not match the agreed scope, please contact us within 3 days of project completion. Our team will review and take the necessary action.

 

4. Refund Processing

• If a refund request is approved, it will be processed within 10 business days through the original payment method.
• Probey Services Private Limited is not responsible for transaction delays caused by banks, payment gateways, or financial institutions.

 

5. Manufacturer & Third-Party Warranty Services

• If the service includes third-party software, hosting, or tools, warranty or issue resolution must be sought directly from the respective service provider.
• Any products/services with manufacturer warranties must be addressed with the manufacturer.

 

6. Changes to the Refund & Cancellation Policy

Probey Services Private Limited reserves the right to modify this policy at any time. Any changes will be updated on our website.

For queries regarding our Refund & Cancellation Policy, please contact us at support@probeyservices.com