Online Reputation
Management

Your Online Reputation, Our Priority

Probey Services provides top ORM services to build and maintain a positive online image. Our expert team monitors your online presence, manages reviews, and applies effective strategies to improve your reputation. Trust Probey Services for best ORM services in India.

BEST ORM SERVICES IN INDIA

Online Reputation Management

Strategies

Monitoring

We continuously monitor online mentions and reviews to stay on top of your online presence.

Response

We promptly respond to negative reviews and comments, helping to reduce any potential damage to your reputation.

Content Creation

We create positive content that improves your online image and promotes your brand.

Engagement

We actively interact with customers, addressing their concerns and building a positive relationship.

Reporting

We provide detailed reports on your online reputation, giving you insights into your brand's perception.

Ready to take the next step? Request additional services or start your next project with the best ORM services in India today.

OUR PROCESS

Brand Monitoring

Probey Services offers continuous monitoring of your brand’s online presence, identifying mentions, reviews, and conversations across various digital platforms.

1

Review Management

We manage customer reviews across multiple channels, responding to both positive and negative feedback in a professional and timely manner.

2

Search Engine Reputation Management

We ensure that positive content ranks higher on search engines while mitigating the visibility of any negative content that could harm your brand.

3

Crisis Management

In the event of a crisis, Probey Services swiftly addresses negative press or social media backlash, helping to protect your brand’s reputation.

4

Detailed Reputation Reports

We provide you with regular, detailed reports on your brand’s online reputation, outlining areas of concern and success.

5

THE RESULT

Positive Image

Enhanced online reputation improves brand perception.

Customer Trust

Improved customer perception and trust.

Proactive Management

Timely response to feedback ensures proactive reputation management.

Case Studies

Pinaak Healthcare

The Client

Founded in 2010, Pinaak Healthcare is a leading healthcare provider based in New Delhi, known for offering high-quality medical services across various specialties. With state-of-the-art facilities and a team of experienced medical professionals, Pinaak Healthcare has earned a reputation for excellence in patient care.

The healthcare provider operates multiple clinics in the city and has an extensive patient base. Despite their medical expertise, Pinaak Healthcare faced challenges in maintaining a positive online reputation due to a series of negative reviews.

 

The Objective

Pinaak Healthcare aimed to:

  • Improve their online reputation.
  • Increase patient inquiries and appointments.
  • Rebuild trust and confidence among potential patients.

 

The Challenge

Pinaak Healthcare faced the following challenges:

  • Negative reviews impacting their online image.
  • Decreased patient inquiries due to poor online reputation.
  • Difficulty in attracting new patients because of negative perceptions.

 

The Solution

Comprehensive Review Monitoring

Probey Services, providing the best ORM services in India, began by setting up a complete review monitoring system for Pinaak Healthcare. This system tracked reviews across all major platforms, including Google, Facebook, and healthcare-specific review sites. By keeping a close watch on new reviews, we could respond promptly and effectively.

Proactive Response Strategy

Probey services, providing the best ORM services in India created a proactive response strategy to address negative reviews. Our team created thoughtful and empathetic responses to each negative comment, aiming to resolve the issues raised by patients. We also provided personalized follow-ups to ensure patient concerns were addressed satisfactorily.

Encouraging Positive Reviews

To counterbalance the negative feedback, we encouraged satisfied patients to leave positive reviews. As the best ORM services in India, we applied an automated system to send follow-up messages to patients after their appointments, requesting feedback and providing easy links to review platforms. This approach helped gather more positive reviews and improved the overall rating.

Highlighting Positive Experiences

We highlighted positive patient experiences through various online channels, including social media, the Pinaak Healthcare website, and review sites. By utilizing the best ORM services in India, we showcased testimonials and success stories, shifting the focus towards the positive aspects of Pinaak Healthcare’s services.

SEO and Content Optimization

To further improve Pinaak Healthcare’s online presence, we optimized their website content and ensured that positive reviews and patient testimonials were prominently displayed. With the best ORM services in India, this not only improved search engine rankings but also provided potential patients with a more balanced view of the healthcare provider.

 

The Result

Following the application of these strategies, Pinaak Healthcare achieved:

  • 625.46%
  • Increase in Positive Reviews
  • 204.64%
  • Improvement in Overall Online Rating
  • 255.98%
  • Growth in Patient Inquiries

The Client

Founded in 2015, Lha Kitchen is a popular restaurant located in the heart of South Delhi, renowned for its fusion of traditional Indian and modern international cuisines. The restaurant prides itself on using fresh, locally sourced ingredients and providing an exceptional dining experience.

With a strong local following, Lha Kitchen had been struggling to maintain a positive online reputation and effectively manage customer feedback. To address this challenge, they wanted the best ORM services in India to help improve their online presence. The restaurant generated an annual revenue of ₹10 crore in FY 2022-23.

 

The Objective

Lha Kitchen aimed to:

  • Improve their online reputation.
  • Manage and respond to customer feedback more effectively.
  • Increase positive reviews and customer satisfaction.

 

The Challenge

Lha Kitchen faced the following challenges:

  • Negative feedback and reviews affecting their online reputation.
  • Inconsistent response to customer feedback on social media and review platforms.
  • Difficulty in promoting positive experiences shared by satisfied customers.

 

The Solution

Continuous Monitoring of social media mentions

Probey Services, providing the best ORM services in India, applied a system to continuously monitor social media mentions and reviews for Lha Kitchen. This allowed us to stay on top of customer feedback in real-time and respond promptly to any issues or concerns raised by customers.

Addressing Negative Feedback Promptly

We created a strategy to address negative feedback swiftly and professionally. By responding to complaints and concerns in a timely manner, we were able to resolve issues and demonstrate to other potential customers that Lha Kitchen values their feedback and is committed to providing a high-quality dining experience. Partnering with the best ORM services in India, we ensured that every interaction reflected the restaurant’s commitment to excellence.

Promoting Positive Reviews

Our team focused on encouraging satisfied customers to share their positive experiences online. We created campaigns that incentivized happy diners to leave reviews on popular platforms such as Google, TripAdvisor, and Zomato. Additionally, we highlighted these positive reviews on Lha Kitchen’s social media profiles and website, helping to increase the restaurant’s online reputation and attract new customers, all thanks to Probey Services, providing the best ORM services in India.

Improving Online Presence

To improve Lha Kitchen’s online presence, we optimized their profiles on major review platforms and social media channels. This included updating photos, menu information, and business hours to ensure that potential customers had accurate and appealing information. We also created engaging content that showcased the restaurant’s unique offerings and dining atmosphere.

 

The Result

Following the application of these strategies, Lha Kitchen achieved:

  • 578.13%
  • Increase in Positive Reviews
  • 323.72%
  • Improvement in Customer Satisfaction Scores
  • 380.25%
  • Growth in Social Media Engagement

Awards

digital marketing agency

Best Online Reputation Management Service

2023
Probey Services has been awarded the Best ORM Services in India by The Design Rush.
digital marketing agency

Top ORM Company

2022
Probey Services has been awarded the Top ORM Company in India by The Clutch.

TRANSFORM YOUR BUSINESS TODAY

Ready to take your business to the next level? Discover new possibilities with the best ORM services in India. Let us help you grow, create, and achieve greatness in ways you never thought possible.

Help & FAQ

Centers

Need answers or guidance? Check out our Help & FAQ Center for quick solutions and thorough support by the best ORM services in India. We’re here to assist you every step of the way.
Online Reputation Management (ORM services) involves monitoring, influencing, and maintaining a positive online image of a business or individual. This includes managing reviews, social media mentions, and other online content.
ORM is crucial because it helps build trust with customers, attract new clients, and reduce the impact of negative reviews. A positive online reputation can significantly boost business success.
Probey Services provides complete ORM services, including monitoring online mentions and reviews, responding to negative comments, creating positive content, and engaging with customers.
We use advanced tools and techniques to continuously monitor social media platforms, review sites, and other online channels for mentions of your business.
Our team responds promptly and professionally to negative reviews and comments, addressing the concerns raised and providing solutions to improve customer satisfaction.
Yes, we encourage satisfied customers to leave positive reviews through targeted campaigns and engagement strategies, helping to improve your online reputation.
We create various types of positive content, including blog posts, social media updates, and press releases, to highlight the strengths and achievements of your business.
Engaging with customers shows that you value their feedback and are committed to addressing their concerns. This builds trust and loyalty, which are important for a positive online reputation.
We provide detailed reports on your online reputation regularly, typically on a monthly basis, so you can see and track improvements and understand the impact of our strategies.
Probey Services, provides the best ORM services in India, because of a dedicated team of experts, customized strategies, and proven results to help improve and maintain your online reputation. We ensure your business stands out positively in the digital space.

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