Online Reputation
Management
Your Online Reputation, Our Priority
Probey Services provides top ORM services to build and maintain a positive online image. Our expert team monitors your online presence, manages reviews, and applies effective strategies to improve your reputation. Trust Probey Services for best ORM services in India.
BEST ORM SERVICES IN INDIA
Online Reputation Management
Strategies
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OUR PROCESS
Brand Monitoring
1
Review Management
2
Search Engine Reputation Management
3
Crisis Management
4
Detailed Reputation Reports
5
THE RESULT
Positive Image
Enhanced online reputation improves brand perception.
Customer Trust
Improved customer perception and trust.
Proactive Management
Timely response to feedback ensures proactive reputation management.
Case Studies
Pinaak Healthcare
The Client
Founded in 2010, Pinaak Healthcare is a leading healthcare provider based in New Delhi, known for offering high-quality medical services across various specialties. With state-of-the-art facilities and a team of experienced medical professionals, Pinaak Healthcare has earned a reputation for excellence in patient care.
The healthcare provider operates multiple clinics in the city and has an extensive patient base. Despite their medical expertise, Pinaak Healthcare faced challenges in maintaining a positive online reputation due to a series of negative reviews.
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The Objective
Pinaak Healthcare aimed to:
- Improve their online reputation.
- Increase patient inquiries and appointments.
- Rebuild trust and confidence among potential patients.
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The Challenge
Pinaak Healthcare faced the following challenges:
- Negative reviews impacting their online image.
- Decreased patient inquiries due to poor online reputation.
- Difficulty in attracting new patients because of negative perceptions.
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The Solution
Comprehensive Review Monitoring
Probey Services, providing the best ORM services in India, began by setting up a complete review monitoring system for Pinaak Healthcare. This system tracked reviews across all major platforms, including Google, Facebook, and healthcare-specific review sites. By keeping a close watch on new reviews, we could respond promptly and effectively.
Proactive Response Strategy
Probey services, providing the best ORM services in India created a proactive response strategy to address negative reviews. Our team created thoughtful and empathetic responses to each negative comment, aiming to resolve the issues raised by patients. We also provided personalized follow-ups to ensure patient concerns were addressed satisfactorily.
Encouraging Positive Reviews
To counterbalance the negative feedback, we encouraged satisfied patients to leave positive reviews. As the best ORM services in India, we applied an automated system to send follow-up messages to patients after their appointments, requesting feedback and providing easy links to review platforms. This approach helped gather more positive reviews and improved the overall rating.
Highlighting Positive Experiences
We highlighted positive patient experiences through various online channels, including social media, the Pinaak Healthcare website, and review sites. By utilizing the best ORM services in India, we showcased testimonials and success stories, shifting the focus towards the positive aspects of Pinaak Healthcare’s services.
SEO and Content Optimization
To further improve Pinaak Healthcare’s online presence, we optimized their website content and ensured that positive reviews and patient testimonials were prominently displayed. With the best ORM services in India, this not only improved search engine rankings but also provided potential patients with a more balanced view of the healthcare provider.
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The Result
Following the application of these strategies, Pinaak Healthcare achieved:
- 625.46%
- Increase in Positive Reviews
- 204.64%
- Improvement in Overall Online Rating
- 255.98%
- Growth in Patient Inquiries
Lha Kitchen
The Client
Founded in 2015, Lha Kitchen is a popular restaurant located in the heart of South Delhi, renowned for its fusion of traditional Indian and modern international cuisines. The restaurant prides itself on using fresh, locally sourced ingredients and providing an exceptional dining experience.
With a strong local following, Lha Kitchen had been struggling to maintain a positive online reputation and effectively manage customer feedback. To address this challenge, they wanted the best ORM services in India to help improve their online presence. The restaurant generated an annual revenue of ₹10 crore in FY 2022-23.
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The Objective
Lha Kitchen aimed to:
- Improve their online reputation.
- Manage and respond to customer feedback more effectively.
- Increase positive reviews and customer satisfaction.
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The Challenge
Lha Kitchen faced the following challenges:
- Negative feedback and reviews affecting their online reputation.
- Inconsistent response to customer feedback on social media and review platforms.
- Difficulty in promoting positive experiences shared by satisfied customers.
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The Solution
Continuous Monitoring of social media mentions
Probey Services, providing the best ORM services in India, applied a system to continuously monitor social media mentions and reviews for Lha Kitchen. This allowed us to stay on top of customer feedback in real-time and respond promptly to any issues or concerns raised by customers.
Addressing Negative Feedback Promptly
We created a strategy to address negative feedback swiftly and professionally. By responding to complaints and concerns in a timely manner, we were able to resolve issues and demonstrate to other potential customers that Lha Kitchen values their feedback and is committed to providing a high-quality dining experience. Partnering with the best ORM services in India, we ensured that every interaction reflected the restaurant’s commitment to excellence.
Promoting Positive Reviews
Our team focused on encouraging satisfied customers to share their positive experiences online. We created campaigns that incentivized happy diners to leave reviews on popular platforms such as Google, TripAdvisor, and Zomato. Additionally, we highlighted these positive reviews on Lha Kitchen’s social media profiles and website, helping to increase the restaurant’s online reputation and attract new customers, all thanks to Probey Services, providing the best ORM services in India.
Improving Online Presence
To improve Lha Kitchen’s online presence, we optimized their profiles on major review platforms and social media channels. This included updating photos, menu information, and business hours to ensure that potential customers had accurate and appealing information. We also created engaging content that showcased the restaurant’s unique offerings and dining atmosphere.
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The Result
Following the application of these strategies, Lha Kitchen achieved:
- 578.13%
- Increase in Positive Reviews
- 323.72%
- Improvement in Customer Satisfaction Scores
- 380.25%
- Growth in Social Media Engagement
Awards
Best Online Reputation Management Service
2023
Probey Services has been awarded the Best ORM Services in India by The Design Rush.
